Question 1

What does a Strata Manager do?

Accepted Answer

A Strata Manager acts on behalf of the Owners Corporation under the direction of the Executive Committee. An important part of any Strata Manager’s role is to be able to understand and interpret legislation to provide the best advice possible for Owners Corporations.

Question 2

What is the difference between a Strata Manager and Building Manager?

Accepted Answer

Strata Management, sometimes known as "body corporate management", is a specialist area of property management involving the day-to-day operation, administration and management of a property that is jointly owned and comprises multiple units, common areas and common facilities. A Building Manager is also contracted by the Owners Corporation to take on more hands duties for the Owners such as hopper movement, sign installation, equipment checks just to name a few.

Question 3

What is the Owner's Corporation?

Accepted Answer

An Owners Corporation is a legal entity created when land is subdivided and registered to establish a Units Plan or Community Title Scheme. It exists to manage the mutual interest of all owners as well as deal with any issues that may fall into these two categories: 1. Physical property issues including gardens, common property, building structures and other shared assets such as pools, lifts and tennis courts.   2. Issues related to people living together such as disrespectful behaviour, noise, parking and many other matters where the actions of a particular occupier may impact on other residents.

Question 4

What is Strata Management?

Accepted Answer

Strata Management, sometimes known as "body corporate management", is a specialist area of property management involving the day-to-day operation and management of a property that is jointly owned and comprises multiple units, common areas and common facilities.

Question 5

What is the difference between Strata Title and Community Title?

Accepted Answer

A development can be registered as either a Strata Title or Community Title. The result of this registration impacts the responsibilities of the Owners. LMM Solutions is able to provide management for both types of development.

Question 6

How does an Owners Corporation make decisions?

Accepted Answer

Decisions are made by owners in two ways: At a meeting of all the owners (an Annual General Meeting); At a meeting of the Executive Committee (see “What is an Executive Committee”). No individual acting in isolation can make a decision on behalf of the Owners Corporation and all owners have the opportunity to become involved in the running of the Owners Corporation by nominating for the Executive Committee. The committee must put into effect the lawful decisions of the Owners Corporation and once elected the committee is charged with decision- making power to deal with matters that confront an Owners Corporation during the year.

Question 7

What is an Executive Committee and what are their functions?

Accepted Answer

An Executive Committee are owners of units in the development and are elected by ordinary resolution at the Annual General Meeting. The Committee must have a minimum of 3 and a maximum of 7 members. If more than 7 members are to be elected, a special resolution is required (s.38).   The Executive Committee of an Owners Corporation exercises the functions of the corporation in two ways: As the corporation directs by resolution at a general meeting; or In the absence of a resolution – as the committee considers appropriate (by majority decision); and include the following: Developing matters in relation to the common property and the strategic affairs of the Owners Corporation. Submitting matters to the Owners Corporation for consideration where required. Monitoring financial performance of the Owners Corporation funds. Approving the annual financial statements and budget for presentation to the Owners Corporation at the Annual General meeting. Carrying out the decisions of the Owners Corporation made at general meetings. For more information about serving on the EC, see our FAQs on the Executive Committee topic.

Question 8

How can I make a difference in my Owner's Corporation?

Accepted Answer

Owners are encouraged to participate in the management and decision-making of their development and can get involved in several ways: By attending meetings and putting forward your point of view on any of the motions under consideration at that time; Being actively involved in the decision-making process by voting on the motions and returning your voting papers by the due date. By reading the Minutes of your meetings.

Question 9

How is a strata development financed?

Accepted Answer

Contributions (commonly referred to as levies) are collected from every owner and are pooled to maintain the common areas. The levy amount and frequency of the contributions is decided by all owners at the Annual General Meeting. There are two types of contributions: Contributions to the Administrative Fund – which provides for the day-to-day running of the common property and may include insurance, gardening, maintenance, cleaning to name a few. Contributions to the Sinking Fund - which provides for the maintenance of the common property and may include painting of buildings, the renewal, replacement or repair of common property fixtures, and other capital expenses for which the corporation is responsible.

Question 10

How are levy contributions calculated?

Accepted Answer

The amounts and frequency of payments is decided upon at the Annual General Meeting and is outlined in the meeting Minutes. Levy payment options are listed on the levy notice.

Question 11

What is an Executive Committee?

Accepted Answer

An Executive Committee are owners of units in the development and are elected by ordinary resolution at the Annual General Meeting. The Committee must have a minimum of 3 and a maximum of 7 members. If more than 7 members are to be elected, a special resolution is required (s.38).   The Executive Committee of an Owners Corporation exercises the functions of the corporation in two ways: As the corporation directs by resolution at a general meeting; or In the absence of a resolution – as the committee considers appropriate (by majority decision); and include the following: Developing matters in relation to the common property and the strategic affairs of the Owners Corporation. Submitting matters to the Owners Corporation for consideration where required. Monitoring financial performance of the Owners Corporation funds. Approving the annual financial statements and budget for presentation to the Owners Corporation at the Annual General meeting. Carrying out the decisions of the Owners Corporation made at general meetings. The Executive Committee of a units plan is: Similar to the Board of Directors of a company. Elected to represent the best interest of the Owners Corporation. Made up of a diverse group of people with a broad range of personalities. An effective Executive Committee is crucial to the successful running of the units plan.   When making decisions as a member of the Executive Committee you have an obligation to work in the best interests of the entire development regardless of how the decision may affect you personally. Set your own needs aside and think of the needs of the Owners Corporation.

Question 12

What are the roles and responsibilities of the Executive Committee?

Accepted Answer

Chairperson – (UTMA s.41) The Chairperson’s primary duty is to preside at meetings to ensure the successful and lawful running of the meeting. Secretary – (UTMA s.42) The Secretary’s primary duty is to prepare and circulate agenda in accordance with the prescribed time frame. The duty may be delegated to the Managing Agent. The Secretary takes minutes which are a concise and accurate recording of resolutions from the motions on the agenda. Movers and seconders of motions do not have to be recorded unless there is a contentious point or an owner requests it. Minutes do not have to record the general conversations at meetings – only the resolutions. However minutes should also accurately record general discussions as they are an excellent record of the history of the Owners Corporation. Treasurer – (UTMA s.43) If the Owners Corporation has appointed a Managing Agent, the Treasurer generally works in conjunction with the Managing Agent to produce the required financial reports and Annual Budget for the Executive and General meetings, and to ensure the cash flow is in line with the agreed budget.

Question 13

How should an Executive Committee hold meetings?

Accepted Answer

Meetings are an important part of an effective Executive Committee’s function. The Executive Committee can hold as many meetings as it chooses. Under the Unit Titles (Management) Act 2011 (s.40), the office holders are elected at the first meeting after the Annual General Meeting. The Chairperson of the Executive Committee is generally expected to also chair all other meetings of the Owners Corporation. When making decisions as a member of the Executive Committee you have an obligation to work in the best interests of the entire development regardless of how the decision may affect you personally. Set your own needs aside and think of the needs of the Owners Corporation.

Question 14

Can anyone attend an Executive Committee meeting?

Accepted Answer

There is nothing in legislation that disallows others from attending an Executive Committee meeting however this must be first agreed to by the Executive Committee. The non-committee member can be invited to attend to discuss particular business and then they may be asked to leave once the discussion has ended. If an Executive Committee finds it disruptive to have non-Committee members present at their meetings, they may employ Sch.2, Part 2.2, s.2.8 of the UTMA which reads: “An executive committee may meet for the conduct of business when it decides, and may adjourn and otherwise regulate its meetings as it considers appropriate.”

Question 15

Who has voting rights on an Executive Committee?

Accepted Answer

Only elected members of the Executive Committee may vote on a decision. If a non-Committee member attends an Executive Committee meeting they do not have voting right.

Question 16

Can a proxy attend an Executive Committee meeting?

Accepted Answer

It is not possible to hold proxies for the Executive Committee.

Question 17

Who can be elected to stand on the Executive Committee?

Accepted Answer

Only one owner per unit can be elected to the Executive Committee. If a couple own a single unit, they cannot both be members of the Executive Committee. If, however, they own two (2) or more units, they can each be elected to the Executive Committee as representatives of one of the units. If a company owns a unit, the company must appoint a representative to the Owners Corporation. That representative can act as a member of the Executive Committee.

Question 18

How much notice do you have to give for a meeting?

Accepted Answer

You must give 7 days’ notice for an Executive Committee meeting.

Question 19

When should minutes be given to the Managing Agent?

Accepted Answer

If the Managing Agent does not attend the meeting, the Executive Committee must provide the Managing Agent with a copy of the minutes within a reasonable time so they can be included in the Minute Book.

Question 20

What tips can you give us to run the EC Meetings?

Accepted Answer

Plan meetings in advance. Prepare a detailed agenda. Pre-notify attendees. Control the discussion - keep on topic. Summarise and record Executive Committee decisions. Meeting management - keep the meeting running as per the agenda. Time management - watch time spent on discussions.

Question 21

What tips do you have for being on the EC?

Accepted Answer

Dictatorship or Democracy?    Dictatorship, in the form of an Executive Committee, does not work. It can cause ill feeling amongst unit owners. If other members of the Executive Committee or other unit owners generally believe that they have no input into the running of their Owners Corporation which can lead to disharmony and rebellion. It also has the potential to deter future potential owners.  Remember – every member of the Executive Committee forms the Owners Corporation’s representative body.   Educate yourself   If you have never been part of an Executive Committee before, part of learning to be a good member will be through trial and error. However you can reduce the time it takes you to get up to speed by communicating with the Managing Agent, reading the history of the Owners Corporation, downloading free material from websites, and studying the finances, reports and other material relating to your development.   The effectiveness and co-operation within and between your Executive Committee and the Managing Agent will directly impact on how smoothly and efficiently your Owners Corporation runs.  Know the difference between the role of the Executive Committee and the Managing Agent: Executive Committee sets policy and makes policy/future direction decisions. Managing Agent implements the directives of the Executive Committee/Owners Corporation and takes care of administration and operations.   Communication   It is important that the Executive Committee members work together and ensure the lines of communication between themselves and other unit owners are kept open.   This can be through regular newsletters, minutes on noticeboards or a owner's portal.   Listen   The Executive Committee needs to listen to the input from owners to help with future planning.

Question 22

Where would LMM hold meetings for our development?

Accepted Answer

LMM is perfectly happy in meeting with you wherever is most convenient for the Owners or EC such as a Community Centre, local club or EC member’s home.

Question 23

What does an Executive Committee do?

Accepted Answer

The Executive Committee is elected at each Annual General Meeting and acts on behalf of the Owners Corporation. They make decisions pertaining to the ongoing maintenance and repairs of the development as well as approvals for requests such as a pet or alteration.

Question 24

I am a tenant in a unit plan development.  Can I be voted onto the Executive Committee?

Accepted Answer

In the ACT, you must be an Owner to be elected onto the Executive Committee.

Question 25

What are the differences between GM, AGM, EC and other meetings?"

Accepted Answer

A General Meeting (GM) is a meeting of all Owners and is in addition to the AGM. The Annual General Meeting (AGM) is very important as this meeting makes decisions for the coming year on behalf of all Owners.  Also, there are a number of regular items to be addressed by the Owners Corporation such as the Administrative and Sinking Budgets, election of the Executive Committee just to name a few. An EC Meeting is a meeting of the Executive Committee and can be convened by the EC as required.  Owners do not attend these meetings unless invited.

Question 26

Can meetings for our development be held out of business hours? and will we have to pay extra for this?

Accepted Answer

We’re happy to hold meetings outside of business hours. LMM Solutions doesn’t charge an Owners Corporation without the consent of the Executive Committee. It is only rarely that there would be charges applicable for afterhours meetings.

Question 27

What is a Quorum?

Accepted Answer

For general meetings (Annual General Meeting or General Meeting) a standard quorum is made up by half of the owners of the Owners Corporation that are entitled to vote.  This is counted by adding the owners in attendance plus Proxy votes but does not include Absentee votes. For Executive Committee meetings, a quorum is made up by the attendance of half the members plus 1.  For example, a Committee consisting of 7 members would require the attendance of a minimum of 4 members otherwise the meeting cannot be held.

Question 28

What is a Proxy vote?

Accepted Answer

When an Owner is unable to attend a meeting they are able to appoint another person to vote on their behalf.

Question 29

What is an Absentee Vote?

Accepted Answer

This is when an Owner casts a vote on a motion by recording the vote on an absentee voting paper and providing it to the Owners Corporation and/or Managing Agent prior to the commencement of the meeting.

Question 30

What is Common Property?

Accepted Answer

Common property is shared areas and facilities as defined by the registered plans for each complex.  You may need to check your unit plan to see what common property exists in the development.

Question 31

What is the difference between Common Property in A or B Class developments?

Accepted Answer

The boundary of an A Class unit is midway between the walls, floors and ceilings. The boundary of a B Class unit has boundaries unlimited by height unless there is an encroachment above or below ground level by another part of the parcel. (This means that the B Class unit is a piece of land identified in the Units Plan upon which buildings - townhouse/garage/carports - have been erected). The boundary of a unit subsidiary lies along the centre of the wall. Everything outside that central line is common property.

Question 32

Who is responsible for Repair and Maintenance of Common Property ?

Accepted Answer

The Owners Corporation is responsible for repair and maintenance of common property. The Owners Corporation is also responsible for repair and maintenance of load bearing structures and balconies in A Class developments. Unit owners are responsible for repair and maintenance of their unit.

Question 33

Do I have to pay towards maintenance of common property?

Accepted Answer

Strata levy contributions are for this exact purpose. What you contribute in this capacity is agreed upon at each Annual General Meeting and is for the running, repairs as well as maintenance of the common property power, cleaning, gardening, insurance and the like.

Question 34

Is my roof common property?

Accepted Answer

The type of development (A or B Class) impacts whether the roof is common property and therefore maintenance responsibility.   We suggest you contact your Strata Manager to seek clarification of your requirements.

Question 35

What is a Sinking Fund Forecast?

Accepted Answer

A Sinking Fund Forecast is a report compiled to ascertain what common property needs to be replaced, the anticipated schedule of those replacement items, approximate cost of replacement or repair and anticipated unit contributions to the Sinking Fund.     It is a requirement under legislation that each development has a Sinking Fund Forecast Report. This forecast calculates the capital expenditure times to enable appropriate budgeting and therefore avoid special levies.

Question 36

Why is a Sinking Fund Forecast required?

Accepted Answer

As outlined in the Unit Titles (Management) Act 2011, the Owners Corporation must: approve a plan for the Sinking Fund for the 10-year period beginning on the first day of the financial year following the approval (s.82); have this plan approved by either the Owners Corporation or Executive Committee (if agreed) within 12 months (s.84); review the plan not later than 4 years after the plan is first approved and not later than the end of each 5 year period after the first review (s.85).

Question 37

What items are typically covered by a Sinking Fund Forecast? (A-Class Development)

Accepted Answer

Items that may be covered by the Sinking Fund Forecast for an A-Class development include but are not limited to: Garage doors; Lifts; Driveways; Fencing; Painting; Garbage enclosures/rooms; Letterboxes and letterbox banks; Pool, gym and recreational facilities; Roof maintenance; Plant and equipment – such as pool pumps, airconditioning, garage door motors; Fire services – such as fire hydrants and sprinkler systems; Plumbing – such as sump pumps, sewer and stormwater pipes, downpipes, gutters.

Question 38

What items are typically covered by a Sinking Fund Forecast? (B-Class Development)

Accepted Answer

Items that may be covered by the Sinking Fund Forecast for an B-Class development include but are not limited to: Driveways; Fencing (50/50 Owners Corporation and unit owner unless otherwise resolved); Painting (unless otherwise resolved); Garbage enclosures/rooms; Letterboxes and letterbox banks; Pool, gym and recreational facilities; Plant and equipment such as pool pumps;

Question 39

What is the difference between the Admin fund and the Sinking Fund?

Accepted Answer

The Administrative Fund provide for the day-to-day running of the common property and may include insurance, gardening, maintenance and cleaning, to name a few. The Sinking Fund provides for capital maintenance of the common property and may include painting of buildings, the renewal, replacement or repair of common property fixtures, and other capital expenses for which the Corporation is responsible.

Question 40

Who decides how much and how often we have to pay levies?

Accepted Answer

The amounts and frequency of payments is decided upon at the Annual General Meeting by all Owners who are entitled to vote and is outlined in the meeting Minutes.

Question 41

Who do I pay my levies to?

Accepted Answer

The levy contributions made by each owner are deposited into a fund for the Owners Corporation. The monies are expended in accordance with the approved budget or remain in the account as surplus.

Question 42

I am concerned our development will not have the cashflow to cover insurance later in the year when it lapses.  How can you help?

Accepted Answer

LMM Solutions have created a unique means of providing this information to Owners which we call a Cashflow Forecast Report.  This clearly demonstrates to the Executive Committee or Owners the funds required to maintain the development over a budgeted year. For insurance, we are able to source 6 monthly cover to ensure that funds are available for future expenditure.

Question 43

What methods are available for me to pay my levies?

Accepted Answer

Your levies are paid directly into the Owners Corporation Bank Account are able to be made via credit card, BPay, direct debit, direct deposit or even at the Post Office, Should you be experiencing financial difficulties, please contact us so we can discuss and make arrangements which will suit both you and the Owners Corporation.

Question 44

What is a building generally covered for under a Strata Insurance Policy?

Accepted Answer

Strata insurance policies generally cover material damage as a result of an insured peril to structural fixtures including fixed plant, machinery and underground services. The policy also generally extends to provide cover for unit owners fixtures, fittings and improvements which form part of the building. Some of these items include built-in ovens, stovetops, kitchen cupboards, hand basins, baths, showers and spas, and pools in common areas.

Question 45

Are contents usually covered under a Strata Insurance policy?

Accepted Answer

Strata insurance specifically excludes contents within individual units such as carpets, curtains, blinds, light fittings and electrical appliances not actually wired into the premises. These items should be insured with contents insurance or a Landlord insurance policy.

Question 46

Do I need a valuation on my building?

Accepted Answer

The law requires that buildings are insured for full replacement and reinstatement value. It is recommended that a professional valuation is obtained by the unit owner.

Question 47

Is flood covered under a Strata Insurance policy?

Accepted Answer

Strata insurance policies do provide storm cover but generally do not automatically provide flood cover. Flood cover may be requested by the Owners Corporation, however insurers will assess their willingness to offer flood cover based on the location of property and the proximity of rivers, lakes and dams. If granted, this cover extension will attract an additional premium.

Question 48

How do I make a claim?

Accepted Answer

Should an Owner wish to make a claimed against the Owners Corporation building insurance, they should be sure that it is what is termed an “insurable event”. The insurance company terms an insurable even as storm damage, impact, fire, burglary and accidental damage.   For instance – should a storm hit the development and blow tiles or ridge capping off the roof and internal water penetration is experienced, the repair to the ceiling (as a result of the water damage) and the replacement of the tiles and/or ridge capping would be considered an insurable event.   However, if the tiles crack as a result of lack of maintenance or an individual walking across the roof, the damage to the roof would not be covered however the damage to the internal ceiling would be recoverable under the insurance.

Question 49

Who makes the final decision in relation to a claim?

Accepted Answer

The Insurance Company will make the final decision. The claim will be assessed and, if further information is required, the unit owner will be contacted.

Question 50

What types of things are typically covered by Strata Insurance?

Accepted Answer

The Owners Corporation holds insurance cover over the buildings, public liability over the common property and workers compensation for any person employed by the Owners Corporation. Parts of the overall policy should include: Building replacement and reinstatement - Provides cover for the building structure and any fixtures and fittings in Common Property areas. Common contents - Cover appliances, equipment, furniture, fittings and works of art in any common area for which the Owners Corporation is responsible. Personal accident for voluntary workers - Provides compensation to any person who voluntarily works on behalf of the Owners Corporation. A voluntary worker means a person engaged solely in work or duties on behalf of the Owners Corporation without promise or reward or remuneration. Voluntary work does not mean employees, contractors or any person who receives a payment. Loss of rent and/or alternative accommodation - If a unit becomes uninhabitable as a result of an insured peril, the unit owner can claim for loss of rent or alternative accommodation during the period that the premises are unfit for occupancy, based on the rental value of the unit. Public liability - Covers the legal liability of the Owners Corporation. Fidelity guarantee - Protection for the Owners Corporation against fraudulent embezzlement or fraudulent misappropriation of the Owners Corporation funds and tangible assets. Office bearers - Protects the members of the Executive Committee where liability has arisen from an alleged or wrongful act, omission or breach of duty. Covers the liability and legal costs up to the sum insured. Machinery breakdown - Provides cover for sudden or unforeseen physical destruction or damage to machinery. Catastrophe - Provides an additional sum insured where the building is considered a total loss or partial loss due to catastrophe where a statement of emergency is declared such as an earthquake, bushfire, tsunami or cyclone. Workers Compensation - Under the Workers Compensation Act 1951, an Owners Corporation would be classified as a “non-business employer” as they employ workers under a 'contract of service', or in certain circumstances a 'contract for service'. A contract can be express or implied, made either orally or in writing and applies to full time, part time and casual workers. A 'contract of service' exists where there is an employer/worker relationship. In a contract of service, the employer directly engages a worker in employment.

Question 51

Does LMM get any kickbacks from preferred contractors?

Accepted Answer

Absolutely not. Whilst others in the strata industry seek to employ the services of contractors who give them kickback payments to be on their "preferred list", we only recommend contractors who have an excellent track record of delivering professional service. We organise quotes for you using contractors who have an outstanding reputation and who are licensed to perform work. You can also use your own preferred contractors if you wish. At no time do we receive payment from any contractors.

Question 52

Do we have to pay insurance commissions or fees to LMM in addition to our insurance premiums?

Accepted Answer

Simply put – no. Unlike many Managing Agents who organise insurance for their customers and charge commission on top of the premium, LMM does not charge you any commission or fee. Our partnership with CRM brokers mean that we are able to seek competitive insurance proposals for you to choose from. LMM receives a commission from the Insurance company (not the Owners Corporation) if you choose to take up their insurance.

Question 53

Can you provide a 12-month rather than the usual 3-year contract?

Accepted Answer

Absolutely. To ensure that the Owners Corporation are confident with the services LMM Solutions provide, we only require a 12-month contract to be signed.  This allows both parties to be confident with the relationship moving forward.  When you're comfortable, we can establish longer contracts at the discretion of the Owners Corporation.  We are proud to announce that all our clients have re-signed contracts with us to date.

Question 54

What qualifications do LMM Strata Managers have?

Accepted Answer

Although there are no requirements in the ACT to be qualified or certified, all our Strata Managers hold qualifications in Cert IV Property Services (Operations) which is unusual in the industry in the ACT.

Question 55

How do LMM keep my private information secure?

Accepted Answer

LMM Solutions operates in accordance with the Privacy Act and the Australian Privacy Principles. We take reasonable steps to protect personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure. We undertake steps to secure personal information we hold by way of security (such as encryption, firewalls, anti-virus software and login and password protection), restricted office access, training and workplace policies. We also destroy information that is no longer needed.

Question 56

What is StrataMax™?

Accepted Answer

StrataMax™ is the industry leading Community Management System that allows LMM Solutions to manage most aspects of administrating your building or plan in an efficient and secure manner.  It consists of specialised features that enable them to service your needs to the highest standards based on best practice. Visit http://www.stratamax.com to learn more.

Question 57

What is The MaxSoft Group?

Accepted Answer

The MaxSoft Group (the company that produces StrataMax™) is an industry-leading producer of strata management, financial and related products and services.  Visit www.maxsoft.com.au to learn more.   After a comprehensive software evaluation and sourcing process, LMM Solutions decided to employ MaxSoft’s complete software suite to manage our strata operations due to its integrated functionality, comprehensive capabilities and customer facing benefits.

Question 58

What is StrataPay™?

Accepted Answer

StrataPay™ is an advanced payment solution provided by The MaxSoft Group and is used by StrataMax™ to offer online payment capabilities. Visit www.stratapay.com to learn more.

Question 59

What is Quick Pay?

Accepted Answer

Quick Pay is an easy way to pay your levies online without having to fully log into the website.  All you need to do is to enter your StrataPay™ reference number.

Question 60

Are my detailed kept private in StrataMax?

Accepted Answer

The MaxSoft Group is firmly committed to protecting your privacy while interacting with content, products and services via the StrataMax™ web site.   Please refer to MaxSoft’s Privacy Policy for full details: http://www.stratamax.com/privacy

Question 61

What is a StrataMax ID?

Accepted Answer

A StrataMax ID is an 8 character number that you use to sign into the StrataMax Portal.   This is issued by LMM Solutions in your Welcome Letter.

Question 62

How do I get my StrataMax ID?

Accepted Answer

If you did not receive a welcome letter, please follow the below link to the "Forgotten StrataMax ID" page and enter the email address that would be on file with LMM Solutions.  If this does not return a StrataMax ID, please contact LMM Solutions.

Question 63

What is a StrataMax Portal Account?

Accepted Answer

A StrataMax Portal Account is the method of logging into the Portal. You can now manage all of your properties from one account. StrataMax Portal accounts are based off your email address, so you'll never have to remember your StrataMax ID again!

Question 64

How do I get a StrataMax Portal Account?

Accepted Answer

Using your “StrataMax ID & Password”, click the "Create" button on the login screen.  When you sign in you will be prompted to enter an email address and security information.  You will require a valid email address to finalise your account.  Once completed, you can log in using the email address entered for your StrataMax Portal Account.

Frequently Asked Questions (FAQs)