LET US MANAGE YOUR STRATA
LMM Solutions has been created to provide you with a service that is proactive, and what we believe to be a new and refreshing approach in this industry.
We provide exceptional Strata Management through:
Comprehensive management of your Strata.
Consistent customer service and follow up.
Relationships built with integrity.
An enthusiastic and supportive team.
Proactive services - not reactive.
Driving successful outcomes for our clients.
Encouraging feedback and developing new and innovative ideas.
Ongoing communication to keep you informed.
Alignment to the international ISO9001 Quality Management Standard, its focus on customer satisfaction and continual process improvement.
Our Strata Managers have a wealth of experience from successfully managing strata developments in Canberra. They have a deep knowledge of the Unit Titles Management Act necessary to ensure you stay compliant with legislation and they have qualifications in the field. They know what works, what doesn't and what to do about it. Typical challenges with shared parking, boundaries, security, maintenance, pets and nuisances are tackled through an informed approach. As a trusted advisor, they provide your executive committee with background information, best practices and sound advice to ensure your development is run smoothly, efficiently and fairly for all owners.
Our clients love our strata team. They're proactive, responsive, professional and thorough. We get strata developments under control quickly, and they stay that way. Owner's Corporation and Executive Committees are informed every step of the way through email, phone or our Owner's Portal. Our 24 x 7 free support provides piece of mind whenever you have questions or issues arise on the weekends or nighttime. We plan ahead with you to understand your future investment profile, sinking fund forecast and ongoing cashflow situation taking into account levies, insurances and maintenance. We provide you with a unique cashflow projection to highlight your financial situation throughout the year.
No Hidden Costs
Our competitive fee structure includes many core services that other managing agents will charge you extra for (such as IT, after-hours or 24x7 support, additional or on-site meetings and bank fees). In addition we do not charge to provide you with own your agendas and minutes, financials and other documents relating to your development. These are provided to all owners through our 24x7 Owner's portal at no charge to you. We always provide you 3 quotes for insurance and look for ways to save you money through our insurance brokering partner. Unlike other managing agents who try to lock you in to 3 year contracts with binding terms, we are so confident you will want to stay with us that we offer 12-month contracts to give you peace of mind.
WHY CHOOSE US?
Meet our Strata Management Team
Director | Owner
Cert IV in Property Services (Operations)
Lauren has worked in strata in the ACT for more than a decade - with over 6 years as Director and founder of LMM Solutions. She saw a need in the industry for a different way of doing business and from the outset, considered exceptional customer experience as a key differentiator for LMM – demonstrating to Owners Corporations what good strata management really is.
Lauren has established a healthy, friendly work environment for staff and has propagated that same LMM drive, enthusiasm and focus on customer experience across all areas of the business.
As the Director, she provides guidance and ensures her team are supported and valued, and encourages them to be proactive, positive and helpful to owners. Whilst LMM has continued to grow year after year, Lauren also considers new business very carefully and ensures LMM do not put profits before our ability to maintain excellent customer service.
Senior Strata Manager | COO | Owner
Jane has been a part of the Strata sphere for over 10 years now, dabbling in NSW and QLD legislation however, ACT is home and where most of her strata knowledge has grown.
As one of our Owners and the Chief Operations Officer she is an integral member of LMM Solutions. Jane provides support to the team, manages a portfolio and undertakes a number of duties for the company.
Jane is friendly, proactive, reliable and helpful. She always acts with integrity and has every owner’s best interest in mind when helping our clients. Her extensive knowledge of the Strata industry enables her to achieve excellent results and do her best each day.
Business Development Manager |
Senior Strata Manager | Owner
Michael has a broad range of experience gained over a number of years in the real estate industry. His pleasant personality and client skills together with his overall real estate knowledge makes him an ideal advocate for your development. Michael is passionate about the Strata industry and takes pride in achieving positive outcomes that will benefit all owners.
He is hands-on and enjoys building lasting relationships with his clients. Michael is committed to assisting owners and understands that we are managing one of your most valuable assets.
As our Business Development Manager he ensures that LMM Solutions is a good fit for all our clients by understanding your unique requirements. This will enable us to meet your needs and exceed your expectations.
Strata Manager | CIO | Owner
BSc (Hons), & Certified Practising Project Director (Australian Institute of Project Management)
Martyn is proud to be a founding member of LMM Solutions and enjoys managing a mixed portfolio of buildings.
He is our Chief Information Officer and oversees our IT systems: StrataMax, Owner's portal, business intelligence, online presence and cyber security.
Martyn also has broad experience in Software Engineering and Project Management having worked for 25 years in professional services, defence and government sectors.
Martyn is also our ISO 9001 Quality Manager and is responsible for overall company direction and
Strata Manager | Office Manager
Financial Services Certificate (Commbank),
Diploma Leadership and Management
Amy has been part of the LMM family since 2019 and is where she started her Strata career.
Starting as an associate, Amy promptly rose through the business and now operates as a Strata Manager and the Office Manager, providing support to both developments and the team.
With experience in financial services, residential surveying, customer service and management, Amy has a broad range of knowledge she can call on to ensure your needs are met.
Amy is a friendly and organised member of our team who is enthusiastic in supporting the company to continue providing quality customer service we believe every client deserves.
Georgina has been in the Strata industry since 2015 - initially working diligently behind the scenes in Accounts then as a Strata Associate, moving into a Strata Manager role in 2020.
Georgina brings a positive can-do attitude to her role - she has drive and determination, is well-organised and is always willing to assist the team to achieve the best outcome for our Owners.
This, combined with a great knowledge of the industry and Legislation, Georgina definitely has the ability to service LMM Solutions clients … to provide the experience they deserve.
Rachel's bright, bubbly and can-do attitude make her a great addition to our team. She is dedicated and treats every aspect of her new role with the highest importance.
Rachel has worked in a variety of fields -- in dental, customer service and more recently property management.
She enjoys meeting new people and building long-term relationships with her peers and clients alike.
Rachel strives to make people feel valued and important. She strongly believes every problem has a solution.
Kate joined the LMM family in 2021, bringing with her a variety of Strata knowledge to the company.
With over 10 years of management experience over several industries, Kate enjoys interacting with customers and problem solving to obtain the best outcome for her client’s. She brings a can-do attitude where no problem is too big or too small.
Kate always has a friendly, positive, and bubbly personality at work and enjoys learning from team members and clients around her.
Grace is a key member of our team and is a strong administrator. She looks after our owner's records, levies and arrears, contractor jobs, invoicing, and publishing updates to the Owner's Portal.
Grace is very efficient and has learnt best practices from Lauren. She is able to handle requests for information and liaise with owners to keep them informed.
She looks after the StrataMax system and ensures details are entered correctly for all developments.
Grace is also a very talented photographer and is responsible for many of the photos on this site.
Diane is our valued accounts and strata associate who cannot be underestimated. Diane is always professional and helpful.
She has impeccable attention to detail and a passion for providing service with a smile to all our clients.
Diane has extensive real estate experience, a wide-ranging customer service across a number of fields both private and public, and she always aims to assist and resolve matters.
When Diane isn’t in the office, she is operating an award winning alpaca stud farm located in the Yass Valley.
Sophie joined LMM in 2021 as the receptionist who promptly took to the role and team as if she were always here!
She is always keen to help wherever she can and does her best to provide a solution to anything that comes her way, big or small.
Being a friendly, approachable, and professional member of our team, Sophie also has a keen eye for detail and always strives to ensure things are done right. With those qualities and spending up to five years in customer service, Sophie creates a positive experience for clients.
In her free time, Sophie enjoys skiing, being active and spending time with her family and friends.
Net Promoter Score (NPS) ®
Every six months, our clients are surveyed through StrataMax to measure customer satisfaction and identify anything we can do to improve.
The survey asks one question - How likely is that you would recommend LMM Solutions to a friend or colleague?
Answers between 9-10 are classed as Promoters, between 7-8 are passives and 0-6 are detractors. The Net Promoter Score is the percentage of Promoters minus the percentage of Detractors. Read More here.
LMM Solutions has consistently scored very highly in the Net Promoter Score surveys -- our clients rating us higher than the Canberra or National Average.
This clearly shows LMM Solutions provides exceptional customer service. Now you know the scores, see why our clients responded so positively by reading their comments below.
Net Promoter, NPS, and the NPS-related emoticons are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld
WHAT PEOPLE SAY
"LMM is far more responsive than any other companies we have used previously."
2018 Survey respondent